Returns & Exchanges

At Fly Fish Food Store, we approach every order with the precision and care of a master fly tier. We are confident that our hand-selected materials—from premium chenille and marabou to our precision tools & vises—will meet the exacting standards of the global angling community. However, we understand that sometimes a product may not be the perfect fit for your craft. Our Returns & Exchanges policy is designed with the same transparency and respect that defines your entire experience with us, ensuring a process that is as seamless as tying a trusted pattern.

The Detailed Process: Streamlined for Anglers

Follow these steps to ensure your return or exchange is handled efficiently, getting you back to the vise or the water with minimal delay.

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Please contact our dedicated support team before sending any items back. Email us at [email protected] with the following information. You can use the template below to ensure you provide all necessary details.

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Fly Fish Food Store Team,

I would like to request a [return / exchange] for my order.

Order Number: [Please insert]
Date of Delivery: [Please insert]
Item(s) for return/exchange: [e.g., 1x "Pro-Grade Marabou Pack - Red", 1x "Travel Fly Box"]
Reason for return/exchange: [e.g., Incorrect color received, Item not as needed]

I have reviewed the Returns & Exchanges policy and confirm the items are unused, in their original packaging.

Please provide the return shipping address and any instructions.

My preferred resolution is:
[ ] Refund to original payment method.
[ ] Exchange for: [Specify exact product name and variant, if applicable]. (Note: Exchanges subject to availability.)

Full Name: [Your Name]
Email Address: [Your Email]
Shipping Address: [Your Address]

Thank you,
[Your Name]
            

Step 2: Package and Ship Your Return

Once we authorize your return and provide the return address (our headquarters at 3370 Glory Road, Nashville, US 37210, or a designated facility), please:

1. Securely pack the item(s) in their original packaging, including all tags, accessories, and documentation.
2. Include a copy of your order confirmation or the RMA number we provide (if applicable) inside the package.
3. Ship the package using a trackable and insured service. Original shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

Step 3: Refund or Exchange Processing

Upon receipt at our facility, our team will inspect the returned items with the same meticulous attention we give to selecting our feathers & marabou.

• Refunds: Once approved, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.
• Exchanges: Due to inventory variability, especially with unique tube fly materials and fly tying accessories, we recommend processing a return and placing a new order for the desired item. This is often the fastest way to get the correct product. If an exchange is strictly preferred, we will process it upon availability, and you will be notified of any price differences.

Products We Cannot Accept for Return

To ensure the safety, quality, and integrity of our specialized products for all anglers, we cannot accept returns or exchanges for the following items, consistent with industry standards for personal and consumable goods:

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if we sent the incorrect item, please contact us immediately at [email protected]. We will cover all shipping costs associated with the return and replacement. Please provide photos of the product and its packaging to help us resolve the issue swiftly and improve our processes.