Welcome to the Fly Fish Food Store FAQ. Born from a passion for the craft, we serve a global community of discerning anglers who value quality, precision, and performance. Below, you’ll find answers to common questions about our products, shipping, and policies. If you need further assistance, our team is always ready to help.

About Our Store & Products

Who is the Fly Fish Food Store for?
We cater to a global community of passionate and discerning fly fishers and fly tyers. Our target customers range from the meticulous artisan tying flies at the bench at dawn to the adventurous angler gearing up for a remote expedition. We specialize in serving those who seek hard-to-find specialty materials and premium gear, no matter their location.
What kind of products do you sell?
Our curated collections focus on quality, precision, and performance. We offer everything for the complete fly fishing journey:
  • Fly Tying: Premium materials like Wapsi feathers, marabou, chenille, and tube fly components.
  • Tools & Accessories: Precision tools, vises, and fly tying accessories.
  • On-Water Gear: Fly boxes, nets, wading gear, clothing, hats, and on-water accessories.
  • Complete Outfits: From fly fishing kits to logo gear.
Our style is functional, reliable, and born from a deep understanding of the angler’s needs.
How do you ensure the quality of delicate tying materials?
Delicate items like feathers, marabou, and chenille are hand-checked and packaged securely at our Nashville bench to ensure they arrive in perfect, creative-ready condition. We understand that your materials must inspire confidence at the vise.

Ordering, Payment & Accounts

What payment methods do you accept?
For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster and saves your details for future adventures.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly (within 1-2 business days), so we can only assist if we reach your order before it’s packed and dispatched.

Global Shipping & Delivery

Where do you ship from and to?
All orders are hand-packed and dispatched from our headquarters at 3370 Glory Road, Nashville, US 37210. We ship globally, partnering with world-class carriers to reach passionate anglers worldwide. We exclude only a few remote areas*.
What are my shipping options and costs?
  • Standard Shipping (DHL or FedEx): Cost is $12.95. Estimated delivery is 10-15 business days after dispatch. This is our reliable, tracked service for essential gear.
  • Free Shipping (EMS): Available on all orders over $50. Estimated delivery is 15-25 business days after dispatch. This is a cost-effective option for larger orders of materials and outfits.
*Please note: All delivery times are estimates and may be affected by customs processing.
How long does order processing take?
We take pride in preparing your order with care. Most orders are processed, hand-checked, and packed within 1-2 business days before being handed to the carrier.
Will I receive tracking information?
Yes. Once your order is dispatched from our bench, you will receive an email with your tracking information so you can follow its journey to your waters.
Why is my package taking longer than estimated?
While we ensure prompt dispatch, final delivery times are estimates provided by carriers and can be influenced by factors beyond our control, such as customs clearance procedures in the destination country. Your tracking information will provide the most current status.

Returns & Exchanges

What is your return policy?
Confidence in your gear is paramount. If any item does not meet our high standards, we offer a straightforward 15-day return policy from the date you receive your order. Items must be in original, unused condition.
How do I initiate a return?
To start a return, please contact our dedicated team at [email protected]. We will guide you through the simple process and provide a return authorization and instructions.
Who pays for return shipping?
For items that are faulty or incorrect due to our error, we will cover the return shipping costs. For returns based on customer preference, the return shipping cost is the responsibility of the customer.

The water doesn’t wait. Let’s get you there.
Have a question not covered here? Our team is here to help.
Email us at: [email protected]
Fly Fish Food Store | 3370 Glory Road, Nashville, US 37210